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CX and Business Transformation

Company: AIA Indonesia

Location: Jakarta Metropolitan Area, London

Posted: June 16, 2026

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Position Details

Job Description:


Develop and deploy Continuous Improvement Strategy and Roadmap

  • Develop Operation Excellence strategy and roadmap, identifying and resourcing high-impact initiatives across AIA Operation.
  • Ensure transparency of strategy and efforts to leadership and lead the process of management review of the Operational Excellence portfolio.
  • Standardize approach for and application of Lean/Six Sigma tools, and methods (whichever best benefits the business).
  • Ensure OE standards (e.g. DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement.
  • Champion use of KPI / metric management for data-based decision making. Train and coach candidates on Lean methods, mentor candidates to completion and certification.


Business Partner in Leading and Coaching Change

  • Provide primary suppor...