Customer Support Specialist II - Mon-Fri - Shared Services - Monterrey

Monterrey, NL 64640, Mexico

Job Type: Onsite

Salary Type: Salary

Req: # 2393

About the Role

Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. People in this role work an alternate schedule. The person in this role will work Monday through Friday from 14:00 to 23:00.

What the candidate will do?

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat th...