**About the Role**

We are looking for a highly motivated **Customer Support Specialist** to join our Core Diagnostics team. In this role, you will deliver exceptional remote support to customers across assay applications, systems, and instrumentation (Alinty). You will play a critical role in ensuring high customer satisfaction while maintaining compliance with quality and regulatory standards.

**Key Responsibilities**

+ Provide **technical support** to customers via telephone, email, and online platforms
+ Troubleshoot assay applications, systems, and instrument-related queries
+ Accurately document all customer interactions in line with quality and compliance requirements
+ Deliver excellent service to achieve high **customer satisfaction (NPS)** and resolution rates
+ Collaborate with internal teams to resolve complex technical issues
+ Act as a **technical expert** within your assigned product line

**About You**

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