Reporting to the Head of Customer Service, EMEA, the Customer Support Specialist will be responsible for providing exceptional service and support to international customers. This role involves answering customer inquiries by phone and email, troubleshooting problems remotely, offering solutions, and providing detailed product information.

Based in our office in Marcoussis, France, with two days of home office per week, the ideal candidate will be experienced in remote troubleshooting, possess excellent problem-solving skills, and have a passion for delivering high-quality service within a fast-paced environment.

The ability to empathize, communicate clearly, and solve problems efficiently is critical in this role.

Responsibilities: