Customer Service Representative

Town of Tillsonburg is looking for a Customer Service Representative who would be responsible for maintaining the efficient, accurate, and timely flow of public information to customers and staff. The position acts as the first point of contact for the Town’s Customer Service Centre and for the Town’s main phone line. The role requires tact, sensitivity, and ability to navigate all inquiries in a professional manner. Each Customer Service Representative supports a variety of the Town’s services and programs including, but not limited to, tax and hydro payments; various licensing programs; general inquiries; hydro and water account activations, either in person, by email, or by telephone. The position requires a high ability to multi‑task and triage a large variety of customer interactions. The person must also carry out all duties and responsibilities in a safe manner using due diligence, and complying with the Ontario Health and Safety Ac...