Drive operational success in customer support as an Operations Lead. Manage workload distribution, uphold service levels, and guide Customer Service Associates while handling complex issues with expertise.
In this leadership position, you'll focus on the daily operations of the customer service team. Tasks include monitoring team performance, coordinating training initiatives, and facilitating effective communication across departments. Your role will also entail authority over order validations to ensure responsiveness and adherence to procedures.
Key Responsibilities:
• Supervise and support Customer Service Associates
• Distribute workloads based on urgency and skills
• Quickly resolve operational issues as they arise
• Document resolutions for knowledge sharing
• Analyze performance indicators through SAP systems
Requirements:
• Experience in leading customer service teams
• Strong capabilities in SAP and order management
• Excellent in conflict res...