Become a Customer Support Network Technologist by enhancing services related to LEO operations. Utilize your analytical skills to troubleshoot system issues and improve customer experience.
This role focuses on implementing and overseeing technologies that facilitate customer service. You will develop plans to address operational needs while collaborating with various departments. Experience in managing customer relationships and leading technical teams is crucial to ensure smooth operations and high-quality service delivery.
Key Responsibilities:
• Act as a technical lead for CSR/NOC functions
• Develop administrative implementation plans and schedules
• Manage relationships with third-party vendors
• Monitor and communicate emergency notifications
• Create documentation for fault resolution procedures
Requirements:
• Electronics Engineering Technologist Diploma or equivalent
• 5+ years in telecommunications
• 3+ years in a NOC
• Proven leadership i...