Lead the Technical Support Manager role at GE Vernova, guiding the North American Level 2 Technical Support team. Ensure excellence in service delivery for Wireless and Optical systems.
This role is vital in the Grid Automation business, emphasizing team leadership alongside operational efficiency. You will coach a diverse team across locations while managing case operations and collaborating with product lines. Your leadership will drive improvements in customer engagement and satisfaction.
Key Responsibilities:
• Lead the CIC L2 Technical Support team across regions
• Mentor technical specialists to improve customer interactions
• Manage daily operations to adhere to SLAs and quality standards
• Initiate improvements in support processes and documentation
• Act as the main contact for escalations and customer communications
Requirements:
• Bachelor’s Degree in a relevant field
• At least 5 years in a related technical support role
• Proven experience ...