Job Description At Arrow, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end‑to‑end process.
Position Customer Support Associate I
What You’ll Be Doing - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist Sales with overall Quote to Order activities.
- Responsible for Post‑order to Invoice, including order entry, maintenance of Value Added orders and follow up to complete end‑to‑end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Manage inbound customer order formats (pdf, e‑mail,...