**Hybrid**:for this position is required to be on site 3x/week
**What you will do (responsabilities)**:
- W ork with GM areas to improve customer’s experience
- Will be responsible for the operation of three contact centers (Brazil, Colombia and Argentina)
- Responsible for leading connected operations in GMSA.
- Lead innovation and efficiencies implementation
- Lead relationship between suppliers (contact center, vehicle rentals)
- Work with OnStar business area to improve customer’s experience
- Assure sales performance, business growth
- Lead innovation and efficiencies implementation
- Lead relationship between suppliers (contact center, roadside assistance, carrier)
- Team engagement ü Team innovation
- Team skill development / career planning
- Define technology roadmap with North America team
- Lead implementation strategy in GMSA
**Location**:São Caetano do Sul/SP/ Brazil
LI-AS
**Additional Job Description**:
**Your skills a...