Overview Finastra is a global leader in financial services software, offering mission‑critical solutions across Lending, Payments and Universal Banking. This role is a Customer Success Manager for Corporate Lending, responsible for driving customer adoption, value realization, and satisfaction across Finastra’s Corporate Lending solutions.
Key Responsibilities Customer Outcomes & Adoption - Drive adoption and ensure customers achieve business and operational outcomes.
- Develop and maintain Customer Success Plans aligned to client goals.
- Monitor usage and proactively identify risks or gaps.
- Deliver enablement and training programs.
- Manage escalations and coordinate issue resolution.
- Act as a trusted advisor to customer stakeholders.
Retention & Renewal Readiness - Own customer health and proactively mitigate churn risk.
- Prepare accounts for successful renewals.
- Partner...