Empower equipment dealerships to thrive with Brilliant Harvest as a Customer Success Specialist. Focus on dealer enablement, training, and building sustainable adoption of our platform.
In a remote-friendly position, the Customer Success Specialist will work in a B2B2C environment to foster independent success among dealership teams. You'll engage with internal champions, deliver tailored training sessions, and ensure dealerships adopt our platform effectively and sustainably. Understanding both the dealership business metrics and the needs of the farmers and operators is essential for this role.
Key Responsibilities:
• Identify and train internal champions at each dealership
• Run tailored onboarding and training sessions for self-sufficiency
• Track adoption and engagement at dealership levels
• Build deep relationships with dealership contacts
• Build training resources for dealership team use
Requirements:
• Experience in a B2B2C environment
• Backgrou...