Customer Success Partner (BrightWork 365 PPM Specialist)

Reports to: Director of Customer Success

Expected Travel: 0-50%

About BrightWork

BrightWork is a long‑established Microsoft ISV partner focused on delivering practical, scalable Project & Portfolio Management (PPM) solutions on Microsoft 365. BrightWork 365 enables organizations to start quickly with a structured PPM foundation and evolve their maturity over time.

Our Customer Success Partners play a central role in ensuring customers achieve real project management success.

Role Purpose

A BrightWork Customer Success Partner is the customer’s dedicated partner throughout their project management success journey.

The purpose of this role is to ensure customers:

• Start strong with a successful onboarding experience
• Evolve through deep, sustainable adoption of BrightWork 365
• Retain consistent usage and predictable PPM practices...