Job Description – Customer Success Manager

Role Overview

The Customer Success Manager (CSM) is responsible for ensuring successful onboarding, adoption, retention, and long-term value delivery for a portfolio of B2B SaaS customers within the energy and building performance technology space.

This role acts as the primary post-sales contact, working closely with customers to ensure they achieve measurable outcomes from the platform, while supporting renewal and expansion opportunities in collaboration with Sales.

The role is customer-led (not sales-led) and requires strong relationship management, commercial awareness, and cross-functional collaboration across Product, Engineering...