Job Summary

As a Customer Success Manager within the Scaled team at PagerDuty, you will play a pivotal role in driving customer adoption, retention, and growth. You will act as a trusted advisor to a broad range of customers, ensuring they maximize the value of PagerDuty’s platform. By building strong relationships and understanding customer needs, you will help them achieve their business goals through product adoption while also identifying opportunities for expansion of add‑on products and upselling of license count. This role requires a proactive, strategic mindset, a passion for customer success, and the ability to collaborate across teams to deliver exceptional results, contributing to PagerDuty’s mission of creating a world where businesses can respond to critical events in real time.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions in a high‑volume, 1‑to‑many environment...