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Customer Success Manager (m/w/d)

Company: Vusion

Location: Cologne, London

Posted: June 09, 2026

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Position Details

Job Description

We build. We create impact. 

As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership. 

Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner.

  • Relationship Ownership & Account Leadership
    • Develop and maintain strong, trust-based relationships with key stakeholders, positioning Vusion as a strategic partner.
    • Lead the execution of account plans in collaboration with Sales and Key Account Managers (KAMs).
  • Service Performance & Governance
    • Monitor service commitments across support, maintenance, and asset management, ensuring contractual obligations are met.
    • Coordinate cross-fu...