Language Requirement: Fluent French & Italian or Spanish (native speaker)

About RoomRaccoon

RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an international scale. We help hotels run smarter, sell better, and stay in control, from bookings and payments to revenue and automation, all in one system.

Your North Star as a Customer Success Manager

As a Customer Success Manager (CSM), you will be at the heart of RoomRaccoon’s mission - helping our hotel partners achieve maximum value from our solutions while identifying growth opportunities. You will be the trusted advisor and commercial partner to a portfolio of market-speaking hoteliers, supporting them through strategic consultation, product education, and data-driven upsell initiatives.

Key Responsibilities

1. Customer Success & Strategic Account Management

• Serve as the main point of contact for a...