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Customer Success Manager (Global Remote | SaaS)

Company: Passion.io

Location: Toronto, London

Posted: June 17, 2026

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Position Details

Empower creators. Champion their success. Scale impact.

We’re - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve found their people.

But….. This isn’t your average CSM role. 

You won’t just be responding to tickets or sending check-ins - you’ll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income.

What You’ll Actually Be Doing

Your zone of genius: onboarding + retention + strategic touch-points.

  • Own a portfolio of high-potential creators - be their go-to partner as they launch and grow their mobi...