Overview

Infobase exists to power informed decisions. For decades, schools, libraries, and institutions have turned to our resources to build information literacy and help learners develop the skills they need to succeed long after the classroom. We build the platforms and content that make that possible, and right now we're growing the team behind them.

Job Summary The Customer Success Manager (CSM) is responsible for retaining revenue from our base of Key Account Customers across the Infobase customer base. CSMs are responsible for handling incoming customer requests for key accounts and executing targeted outreach campaigns to enhance customer engagement. The primary focus is on strengthening customer relationships, ensuring high satisfaction, and achieving or exceeding a target renewal rate. The CSM’s compensation is a combination of a base salary and performance-based commission.

Responsibilities

• Achieve the budget for renewa...