The Customer Success Manager ensures customers achieve successful outcomes by coordinating the delivery of APCO’s programs, services, and solutions across all internal departments. Collaborate with internal teams to guide customers from onboarding through adoption, ensuring that all deliverables, milestones, and service commitments are met.

Essential Job Tasks: 

 

• Develop and maintain Joint Success Plans that align customer objectives with APCO’s offerings. 


• Monitor customer progress and usage of APCO solutions, identify obstacles to adoption, and activate internal resources to ensure timely value realization. 


• Conduct regular check-ins and business reviews to communicate performance, measure results, and plan ongoing support tailored to the customer’s operational needs. 


• Serve as the primary liaison for customer questions, concerns, and escalations. Work with department ...