Enhance merchant success as a Customer Success Manager for Uber’s Global Delivery Partnerships team. Focus on operational efficiency and revenue growth through strategic support and insights for merchant partners.In this pivotal role, you will ensure operational health and drive financial outcomes for merchants across Uber’s delivery platform. As a CSM, your emphasis will be 70% on optimizing operations and 30% on enabling revenue growth via upsell opportunities. You will identify performance gaps, advocate for merchants, and lead data-supported solutions that enhance product utilization.Key Responsibilities:
• Serve as an operational advisor, diagnosing merchant performance gaps
• Monitor performance metrics and lead quarterly business reviews
• Drive product adoption through tailored solutions and pilot programs
• Collaborate with Account Managers to align on strategy
• Develop retention plans for at-risk storefrontsRequirements:
• Minimum 4 years in B2B operations ...