Overview

Lead customer success initiatives as a Customer Success Lead. Foster relationships and drive engagement while maximizing customer outcomes through effective utilization of ServiceTitan's tools and resources. This role is centered on managing key client relationships and ensuring their needs are met through proactive communication and support.

Responsibilities

• Manage interactions with a designated portfolio of accounts
• Build solid senior-level customer relationships
• Implement strategies that demonstrate ROI for clients
• Facilitate product training and customer success workshops
• Document customer interactions and feedback for product improvement
• Enhance customer experiences and promote long-term loyalty through dedicated engagement and exceptional service practices

Requirements

• 2+ years of experience in customer success or sales roles
• Solid analytical and problem-...