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Customer Success & Delivery Team Lead

Company: Swiss Re

Location: Hong Kong, London

Posted: June 12, 2026

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Position Details

About the Role


Reporting to the Head Underwriting Life & Health Solutions APAC, you will lead customer success and delivery for Swiss Re's cutting-edge underwriting, claims, reinsurance, and risk technology solutions — ensuring clients achieve real, measurable business value.



This role uniquely blends the client-outcome focus of a Customer Success Manager with the rigour and discipline of a Delivery / Program Manager. You will own client success plans, adoption, value realization and delivery governance while leading cross-functional teams across Solutions, Product, Technology and Market Units.



Key Responsibilities

  • Own customer success and delivery outcomes across APAC ex China for Risk Tech solutions, ensuring clients achieve their business goals and realise measurable value from Swiss Re's solutions

  • Build and sustain trusted relationships with key client decision-makers, including senior...