Preference will be given to candidates located in Vancouver Lower Mainland.

About the Role

Are you passionate about helping customers get the most out of the tools they use and building strong, long‑lasting relationships? Traction Complete is looking for an enthusiastic and customer‑obsessed Customer Success Associate to join our growing team!

As our Customer Success Associate, you’ll be the go‑to partner for a portfolio of SMB and mid‑market customers, guiding them through onboarding, driving product adoption, and making sure they’re getting real value from our solutions. You’ll take on the role of a trusted advisor, listening closely to customer needs, spotting risks and opportunities early, and jumping in to help them overcome challenges.

In this role, you’ll lean heavily on your communication skills, empathy, and knack for solving problems, even when the answer isn’t immediately obvious. You’ll know when to take initiative and when to pull ...