Customer Success Advocate: Tech Touch Centralization

As the general leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.

Customer Success Advocates (CSAs) are responsible for retaining, growing, and minimizing churn across Ciena's customer base. CSAs are a strategic advocate and participant in creating one-to-many solutions to strengthen Ciena's customers' experience, outcomes, and education.

Responsibilities

• Proactively identify customer's goals and drive desired business outcomes.
• Align Ciena's services to meet customer needs to help retain, grow account recurring revenue, and reduce account churn.
• Conduct customer operational and business reviews at an appropriate cadence based on segment, highlighting customer success achievements, proactively suggesting sol...