Elevate customer experiences with PwC as a Customer Strategy Manager. Your expertise in experience design will help shape customer-centric strategies for leading organizations.
As a Manager in PwC’s Customer Transformation practice, you will guide teams in crafting impactful customer and employee experiences. This role requires strengths in customer journey mapping, service design, and omnichannel strategy to optimize interactions and increase loyalty. Collaboration with clients to deliver engaging experiences is key to driving growth and efficiency.
Key Responsibilities:
• Define segmentation and growth strategies for clients
• Lead workshops to optimize customer journey mapping
• Drive improvements in service operations and contact center models
• Translate strategy into actionable roadmaps
• Build relationships with senior client stakeholders
Requirements:
• Experience in consulting with a focus on CX strategy
• Proficiency in customer journey mapping a...