Job Description
LetsGetChecked are looking to hire a Customer Solutions Executive to join our team.
We are looking for a customer oriented individual with a great attitude, who is highly organised and self-motivated.
You will be a member of the primary contact team for customers interested in the products and services we offer and so an interest in healthcare is important.
What will I be doing?
Answering incoming calls and responding to customer’s emails and online chat queriesProviding product and service information to customersManaging and resolving customer issuesIdentifying and escalating customer issues to managementEngaging in up-selling and add on sales in your interactions with customersDocumenting all call information according to standard operating proceduresRecognising, documenting, and alerting the management team of trends in customer queriesCompleting cal...