About the Role

We are seeking a motivated and experienced Customer Service Supervisor to lead a dynamic French-speaking team of around 20 employees in a fast-growing SSC/BPO environment. You will play a key role in team management, performance monitoring, quality assurance, KPI tracking, coaching, and employee development. You will collaborate closely with other Supervisors to ensure excellent customer service across multiple channels (phone, email, chat).

Key Responsibilities

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  Lead and manage a team of 20 customer service representatives in a call center / BPO / SSC setting

  
  


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  Organize, plan, and allocate daily workflow and tasks efficiently

  
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