*Mission**
Lead and develop the Customer Service Team to ensure excellent delivery service, operational efficiency, and a strong customer focused culture. Drive continuous improvement, support day-to-day operations, and act as the central coordination point between customers, internal departments, and regional stakeholders
*Key Responsibilities** Lead, coach, motivate and develop the Customer Service Team to ensure high performance and engagement Oversee daily operations and workload planning, ensuring timely handling of inquiries, orders, complaints and escalations Monitor adherence to processes, service levels, and policies defined by Customer Service Management Organize team meetings, performance reviews, and provide continuous on-the-job training and feedback Ensure back-up structures and clear task ownership within the team. *Customer Focus & Communication** Act as primary escalation point for customers issues and coordinate structured problem resolution Maintain effective...