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Position Details
- Processes and monitors customer orders through ERP/CRM systems, from order receipt to shipment, ensuring accuracy, timely delivery, and high service standards.
- Serves as the first point of contact for customers, providing timely and professional responses to inquiries regarding product availability, order status, delivery timelines, and any other customer needs and concerns.
- Works closely with Warehouse, Sales, Marketing and Supply Chain teams to ensure smooth order fulfillment, track inventory, and resolve any issues related to stock or delivery.
- Handles returns, exchanges, or product recalls in compliance with company policies.
- Ensures that all customer service activities comply with local and global regulations, industry standards, and company policies, particularly around product safety and quality.
- Develops and maintains strong relationships with customers through high-quality service and personalized communication
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