Elevate customer service standards as a Customer Service Supervisor at Shoppers Drug Mart, focusing on cashier operations and merchandising excellence. Lead your team in delivering quality service.
This position involves managing staff training, ensuring compliance with operational guidelines, and maintaining superior customer service. Your role is essential in monitoring loss prevention and enhancing the shopping experience through effective merchandising and problem resolution. Make a significant impact in the store and community.
Key Responsibilities:
• Train and mentor cashier and merchandising staff
• Oversee compliance with loss prevention measures
• Resolve customer issues per established guidelines
• Keep shelves organized, clean, and properly rotatable
• Ensure store maintains high standards of image and safety
Requirements:
• Strong judgement and independent planning abilities
• Problem-solving skills to enhance customer satisfaction
• Profici...