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Customer Service Specialist

Company: TEKsystems

Location: Schaumburg, London

Posted: June 16, 2026

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Position Details

About the Role

This is a high‑impact customer support role focused on email case management and issue resolution, not a high‑volume call center environment. The Client Support Specialist plays a vital role supporting Account Managers and assisting fleet drivers with service-related needs. If you enjoy research, problem‑solving, and written communication, this role offers meaningful work and long‑term growth potential.

What You’ll Do

  • Serve as a support partner to Account Managers overseeing fleet clients
  • Manage a high volume of customer emails and cases using Salesforce
  • Assist drivers with service issues such as vehicle impounds, billing questions, documentation requests, and general support needs
  • Research and resolve issues creatively — thinking outside the box to find the best solution
  • Communicate regularly with internal departments via Microsoft Teams
  • Make outb...