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Customer Service Specialist

Company: Canada Life

Location: London, London

Posted: March 11, 2026

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Position Details

Job Description

Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group Pension Administration System (GPAS) and GRS processes.

What you will do  

  • Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting
  • Handling various inquiries, telephone calls etc. from multiple audiences
  • The daily management of a block of business
  • Fostering relationships with plan administrators, brokers, advisors and plan members
  • Handling sensitive and complex issues in a timely and accurate manner

    • Based on your assignment within GRS you will be specifically accountable for one or ...