PRIMARY DUTIES
•For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. • Handle in a professional manner all Customer interaction and coordinate the final customer response.
• Communicate with Customers whenever there are changes that might affect their order-
• SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
• Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers. • Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
• Control of consignment stocks, where appropriate.
• Completion of customer portals, where appropriate.
• Build and/or improve on lasting relationship with customers through knowledgeable communication.
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