Become a key contact for dealers at Techo-Bloc as a Customer Service Specialist. Manage orders, resolve issues, and deliver top-notch service in a structured, fast-paced environment.
Techo-Bloc, an innovative manufacturer, seeks a Customer Service Specialist to support order management across North America. This role demands strong problem-solving skills, organizational abilities, and ownership in a dynamic atmosphere. You will act as the crucial link between customers and the company, ensuring timely follow-up and excellent service delivery.
Key Responsibilities:
• Process and manage customer orders accurately
• Answer product availability questions and propose alternatives
• Proactively follow up on open orders and resolve issues
• Take ownership of requests from inception to resolution
• Collaborate with internal teams to enhance service flow
Requirements:
• Bilingual in French and English
• 3+ years in landscaping or manufacturing, or post-secondary ed...