**Job Description**:
As a Third-Party Administrator for dozens of Healthcare Insurance companies located
overseas, the Customer Service Representative is responsible to handle Inbound
whose medical services will take place either in the United States or the rest of the
world. Besides providing coverage details to medical Providers/insured Members,
coordinating cashless appointments worldwide, providing bill status information to
Providers, the CSR will work closely with the Case Management department on services
that require an authorization which include identifying services that must be pre-certified
and initiating the pre-authorization process. Last but not least, the CSR will be working
with Account Management for any bill related matters that need to be escalated.
**Main daily responsibilities, but not limited to**:
- Direct communications with Members, Providers, Corporate Clients via phone,
- Register Policies in the system with proper eligibi...