Position Title

Customer Service Representative

Category/Shift

Salaried Full-Time

The Job You Will Perform

• Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
• Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
• Responsible for multiple accounts of small to medium customers with high complexity.
• Take customer orders from accounts managers or directly.
• Place orders for purchases of materials and supplies to be used in production.
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staf...