Job title: Customer Service Representative
Work Location: Barranquilla, Colombia
Experience: 6 months – 1 year
Education Qualification: Bachelor’s Degree
Roles and Responsibilities:
- Handle incoming in a timely manner.
- Create support tickets and elevate cases to Tier 2 as needed.
- Manage cases, emails, and chats simultaneously.
- Follow communication scripts when addressing different topics.
- Identify customer needs, clarify information, investigate issues, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by going the extra mile.
- Maintain clear records of all conversations in the call center database.
- Meet personal and team qualitative and quantitative objectives.
- Ability to handle multiple tasks simultaneously.
Required Skills & Desired Skills: