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Position Details
- Manage end-to-end order-to-cash processes, including order entry, validation, order processing, invoicing, and follow-up on deliveries to ensure accurate and timely fulfillment.
- Act as the primary point of contact for customers regarding order status, discrepancies, and escalations, maintaining a high level of service and communication.
- Monitor and support cash management activities, including payment tracking, credit checks, resolving billing issues, and coordinating with finance on overdue receivables.
- Ensure data accuracy in ERP/CRM systems by maintaining up-to-date customer, pricing, and order information, minimizing order errors and delays.
- Collaborate cross-functionally with sales, supply chain, and finance teams to resolve order issues, optimize processes, and improve customer satisfaction.
- Analyze order and payment flows to identify inefficiencies and drive continuous improvement in order management and cas...