Required Experience & Qualifications

● Minimum 5 years of Customer Service experience within a manufacturing, packaging, or

distribution environment (mandatory)

● Strong experience managing large customer accounts and maintaining high levels of

customer satisfaction

● Intermediate to Advanced Microsoft Excel skills (mandatory)

● Experience working with EDI (Electronic Data Interchange) systems for order processing

and customer order management

● Experience working with manual order entry processes and legacy ERP systems,

preferably Sage ERP

● Comfortable operating in environments where orders must be entered manually and

processes are not fully automated

● Proven ability to manage multiple priorities simultaneously in a fast-paced, high-volume

environment

● Strong organizational skills, attention to detail, and time management capabilities

● Ability to work eff...