Overview

The Customer Service Representative is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolve customer complaints, answering customers’ questions by different communication channel as phone or e-mail, and managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods. The Customer Service Representative helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service across the designated area.

This role is the connection between Supply Chain structure with our internal and external customer, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success.

Responsibilities

Key Accountabilities

Administe...