Job Description
Exciting time to join IFF as a Customer Service Representative . We are seeking a highly organized and customer-focused member to join our team in a permanent, full-time, office-based position located in Kyiv, Ukraine.
You responsibilities would be:
Responding to customer inquiries via phone, email, and chat. Assisting with order placement, tracking, and follow-up. Resolving customer complaints and issues promptly and professionally. Providing product information and recommendations. Maintaining accurate customer records and updating account information. Collaborating with other departments to ensure customer satisfaction. Posting documents in the ERP system to ensure accurate order processing and record-keeping. Organizing and coordinating shipments from local warehouse in Ukraine, including scheduling deliveries, preparing shipping docu...