**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Objective** Ensure customer attention and satisfaction through timely, accurate, and efficient management of orders, deliveries, and commercial requirements, ensuring compliance with service standards, internal policies, and organizational objectives.
**Main Responsibilities**
- Manage the complete customer order cycle (reception, validation, entry, follow-up, and incident management), ensuring compliance with delivery dates and commercial conditions.
- Serve as the main point of contact between the customer and internal areas (Sales, Logistics, Production, Finance, and Quality), facilitating communication and incident resolution.
- Monitor inventory levels and coordinate with the planning area to ensure product availability.
- Follow up on deliveries with carriers and logistics operators, ensuring punctuality and delivery conditions.
- Generate service indicator re...