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Customer Service Quality & Projects Manager

Company: Redcare Pharmacy

Location: Sevenum, London

Posted: June 05, 2026

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Position Details

Job Description

About your tasks:

  • Responsibility for monitoring, analyzing, and reporting relevant data and KPIs to ensure transparent and efficient operations
  • Planning, setting up, and managing projects, including coordinating initiatives and tracking results
  • Analyzing, optimizing, and continuously improving existing processes to create sustainable and efficient workflows
  • Ensuring and continuously enhancing structured and transparent documentation processes, including reporting
  • Managing and developing external partners, including performance management, regular reviews, and ensuring defined quality and service levels
  • Collaborating closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency — particularly in the context of working with external partners

Qualifications

About you:

  • Succes...