ZIM Logistics BR a freight forwarding company by ZIM is looking for a Customer Service Supervisor that will handle the following:
Oversee end to end operations of the shipment flow including D2D, port-to-door and door-to-port processes.
Initiate process improvements from the shipment flows and present them to management.
Operate as a focal point for key customers.
Main point of escalation for the Operations team.
Liaise with Head Office to establish and monitor KPIs of the Operations team.
Overcome daily operational obstacles and work to find excellent creative solutions for complicated situations
Lead and steer the team into improvements and internal developments within ZIM Logistics Brazil.
Create and present periodically reports to ZLB GM and Head Office.
Support ad-hoc projects for both internal and external parties
Ad-hoc Reports and presentations
Requirements
University degree in International Trade or correlated areas; MBA or post ...