Job Summary

At Betsson, we believe exceptional customer experiences start with exceptional people. As our new Customer Service Team Lead in our Buenos Aires office.

Responsibilities

• Support Team Leaders and Agents through regular 1:1s, coaching sessions, and ongoing development.
• Monitor team performance against KPIs, use data to drive results and identify opportunities.
• Act as the go‑to person for policy and procedural updates, ensuring clear communication across the team.
• Collaborate with stakeholders like Payments, Risk & Fraud, and Commercial to improve cross‑functional workflows.
• Review and refine procedures related to customer interaction, keeping efficiency and quality top of mind.
• Work closely with the CS Management Team to align on service standards and drive consistency.
• Champion the customer experience and ensure every touchpoint reflects our commitment to excellence.

Qual...