Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in Portuguese IT Support. This position is based in Athens, Greece, with fully paid relocation assistance. Join our dynamic IT support team and provide top-quality assistance to Portuguese-speaking customers by resolving their technical inquiries and ensuring great customer experiences.

If you are passionate about technology and customer service, and ready to relocate to Greece, this is the perfect role for you!

Responsibilities

• Deliver excellent customer service and IT support in Portuguese via phone, email, and chat.
• Assist customers in diagnosing and resolving IT-related problems efficiently.
• Document customer interactions and solutions accurately within support systems.
• Escalate complex technical issues to senior teams as needed.
• Keep current with IT products and support procedures.
• Ensure timely,...