Mercier Consultancy is seeking a Customer Service Representative fluent in Polish to join our IT Support team based in Athens, Greece. In this essential role, you will provide outstanding customer service and support to Polish-speaking clients, assisting them with IT-related inquiries and technical issues.

If you have strong communication skills, a passion for technology, and a dedication to delivering excellent customer support, we encourage you to apply and become a valued member of our team.

Responsibilities

• Provide customer service and IT support in Polish.
• Assist customers in troubleshooting technical issues and guiding them through solutions.
• Document customer interactions, issues, and resolutions accurately.
• Collaborate with technical teams to escalate and resolve complex problems.
• Maintain up-to-date knowledge of IT products, systems, and support processes.
• Ensure timely and professional responses to customer i...