Mercier Consultancy is pleased to offer an exciting opportunity for a Customer Service Representative specialized in IT Support for our Italian-speaking clients, based in Athens. This role includes a fully paid relocation package to help you smoothly transition to your new home in Greece.

In this role, you will provide professional IT support and outstanding customer service to Italian-speaking customers, assisting them with technical issues and guiding them through troubleshooting processes. Your expertise will help ensure a seamless and positive experience for users of various products and services.

Responsibilities

• Deliver expert IT support and customer service in Italian through multiple channels
• Assist customers with technical issues, troubleshooting, and problem resolution
• Accurately document customer interactions and technical solutions in the CRM system
• Collaborate with technical teams to escalate and resolve complex issues