Customer Service & Claims Administrator
Location: Near Bishop's Stortford
Salary: £26,436 per annum (pro rata) + annual bonus
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Permanent
 
We are recruiting for a Customer Service & Claims Administrator to join a busy and supportive team near Bishop's Stortford. This is a varied, fast-paced role involving customer service, claims handling, and office administration.
The role is ideal for someone with previous customer service or administrative experience who is confident communicating with customers and managing detailed casework across multiple channels including phone, email, live chat, and face-to-face interaction.
Full training is provided, along with ongoing support from a friendly and experienced team. The office environment is collaborative, stable, and well-connected, with free parking and excellent transport links.

Key Responsibilities

Responding to passenger enquiries via ...